Customer Service
Ecolife Funiture Wholesaler Pty Ltd (EFW) is not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: • has a problem that would have stopped someone from buying the item if they had known about it • is unsafe • is significantly different from the sample or description • doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
CANCELLATION & RETURNS FAQS AT Ecolife Furniture Wholesaler PTY LTD(EFW)
Can I return my order, or cancel my order if I change my mind?
EFW shall not accept a cancellation of an order for change of mind unless EFW chooses to do so at its absolute discretion. If EFW does accept such a cancellation, you must pay an amount that in EFW'S reasonable view reflects the loss that EFW will suffer as a consequence of the cancellation (including but not limited to storage fees and any markdown). EFW shall set off this amount against your payment and refund the balance.
How long will it take for my refund to be processed?
Most refunds will be processed within 5 to 10 business days depending on your financial institution.
What if I don’t receive my refund within 10 business days?
If you don’t receive your refund within 10 business days please contact your allocated store to which the order was processed.
What if I have missing parts in my order?
If you are missing parts from your order please get in touch with the store that you purchased the products from and we will ensure the missing parts are delivered to you free of charge and as quickly as possible.
What if there are no assembly instructions for my product?
If the assembly instructions for the products in your order are missing please get in touch with the store that you purchased the products from and we will ensure these are sent to you as quickly as possible. We can send either send the instructions by post or send a scanned image of the instructions by email.
Can I order a replacement part for a discontinued line?
While you can’t order parts for discontinued lines online, your EFW store may be able to assist if the product is still available from the supplier.
At any time you have issues with the product we sold and you have purchased please call us or visit us and we are sure our EFW team members will take good care of you.
Assembly Service
Please check with the store if you required Assembly service. Price will depend on the complexity of the assembly or the time taken to assemble.
All our product requires assembly, all parts and instruction are enclosed with the products and requires standard tools to assemble apart of the tools supplied.
All instructions for assembly for all our products come in the box and in our website. Just scan the QR code on the product box, it's that easy. You will get the AI drawing of the product on our site.
Furniture Safety & Tips
At Ecolife we care about the safety of our customers. Whilst every action is taken in manufacturing our products to the highest standard, you should be aware of some inherent risks associated with some types of furniture. Accordingly, if you have purchased a product that could pose a safety risk we encourage you to review the links below:
Toppling Furniture
- ACCC Household Furniture Hazards for Kids: Safety Alert
- QLD Government: Furniture Stability
- ACCC Toppling Furniture: 2017 International Campaign
- OECD Furniture Tip-Over Awareness Campaign
Product Safety Reminder
- Wall Anchor Safety
- Gas Lift Bed Safety